Terms of Service for 49th Parallel Coffee Roasters

Effective Date: October 12, 2026

These Terms of Service (the “Terms”) govern your access to and use of the website, products, services, and any related online or in-store offerings provided by 49th Parallel Coffee Roasters (“49th Parallel Coffee Roasters,” “we,” “us,” or “our”), with a business address at 2902 Main Street, Vancouver, BC V5T 3G3, Canada, and contact email [email protected].

By accessing or using our website at brordrelfler.pro, placing an order, visiting our coffee-shop locations, using our services, or otherwise engaging with us, you agree to be bound by these Terms and all applicable laws and regulations of Canada and the Province of British Columbia. If you do not agree, do not use our website or services.

1. Introduction and Acceptance of Terms

These Terms constitute a legally binding agreement between you and 49th Parallel Coffee Roasters. They apply to all visitors, customers, users, and others who access or use our website, purchase products, make reservations or orders, participate in promotions, or otherwise interact with our coffee-shop business.

If you use our services on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” will refer to that entity.

2. Scope of Services

49th Parallel Coffee Roasters operates a coffee-shop business and may provide, without limitation:

• Food and beverage service, including coffee, espresso drinks, tea, and related menu items;
• In-store customer service and hospitality;
• Online information regarding products, menus, hours, locations, events, and promotions;
• Online ordering, preorder, reservation, pickup, delivery, or similar convenience services, if available;
• Retail sale of packaged goods, merchandise, brewing equipment, or gift cards, where offered.

We may update, suspend, or discontinue any part of our services at any time, with or without notice, subject to applicable law.

3. User Obligations and Responsibilities

You agree that you will:

• Provide accurate, current, and complete information when placing orders, creating accounts, or otherwise interacting with us;
• Use our website and services only for lawful purposes and in accordance with these Terms;
• Not interfere with, disrupt, or attempt to compromise the security, integrity, or availability of our systems;
• Not engage in fraudulent, abusive, harassing, defamatory, discriminatory, or otherwise harmful conduct;
• Comply with all posted policies, store rules, and staff instructions while on our premises;
• Ensure that any payment method you use is authorized and valid;
• Review product descriptions, allergen notices, and order details carefully before confirming a purchase.

You are responsible for safeguarding any account credentials and for all activities conducted under your account. You must notify us promptly if you suspect unauthorized use of your account or payment information.

Allergens and dietary information: Our products may contain or come into contact with dairy, nuts, gluten, soy, eggs, and other allergens. We strive to provide accurate information, but we do not guarantee that any product is allergen-free. You are solely responsible for determining whether a product is suitable for your dietary needs.

4. Payment Terms and Conditions

Unless otherwise stated, all prices are listed in Canadian dollars (CAD) and are subject to applicable taxes, fees, and charges. We reserve the right to change prices at any time prior to acceptance of an order, subject to applicable law.

• Payment is due at the time of purchase unless we expressly agree otherwise;
• We may accept cash, debit, credit card, contactless payment, or other methods we make available from time to time;
• For online or preorders, your payment may be authorized or captured at the time of purchase;
• You authorize us and our third-party payment processors to charge your selected payment method for the total amount due, including taxes and any applicable delivery or service charges;
• If a payment is declined, reversed, disputed, or charged back, we may suspend or cancel the associated order and recover any reasonable collection costs permitted by law.

Promotional offers, discounts, loyalty benefits, and gift cards may be subject to additional terms and conditions, which will prevail in the event of a conflict with these Terms, unless prohibited by law.

5. Cancellation and Refund Policy

Because our products are perishable and prepared fresh, all sales are generally final except where required by applicable law or where we determine, in our discretion, that a refund, replacement, or credit is appropriate.

• Prepared food and beverages: Typically non-refundable once prepared or served, except in the case of a material error attributable to us or a product quality issue;
• Retail packaged goods and merchandise: May be returned or exchanged only if unused, unopened, and in original condition, and only within any time period we specify at purchase or on the receipt, subject to applicable law;
• Gift cards and promotional items: Non-refundable except as required by law;
• Online orders: Orders may be canceled only before preparation or dispatch, if operationally possible;
• Refund method: Approved refunds will typically be processed to the original payment method within a reasonable time.

Nothing in these Terms limits any non-waivable consumer rights under applicable law in British Columbia or Canada.

6. Liability Limitations

To the maximum extent permitted by applicable law, 49th Parallel Coffee Roasters and its directors, officers, employees, agents, contractors, affiliates, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunity arising out of or relating to your use of our services.

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services, products, or these Terms will not exceed the amount you paid to us for the relevant product or service giving rise to the claim, or CAD $100, whichever is greater, unless applicable law requires otherwise.

We do not warrant that our website or services will be uninterrupted, error-free, secure, or free from viruses or other harmful components. Products and services are provided on an “as is” and “as available” basis, except as expressly stated otherwise and except where such disclaimers are prohibited by law.

Nothing in these Terms excludes or limits liability for gross negligence, wilful misconduct, fraud, personal injury, or any other liability that cannot be excluded under applicable law.

7. Intellectual Property Rights

All content on our website and in connection with our services, including text, logos, graphics, photographs, menus, product descriptions, designs, trademarks, trade dress, audio, video, software, and compilations, is owned by or licensed to 49th Parallel Coffee Roasters and is protected by Canadian and international intellectual property laws.

You may access and use our content for personal, non-commercial purposes only, provided that you do not remove any copyright, trademark, or proprietary notices. You may not reproduce, modify, distribute, transmit, publicly display, create derivative works from, or exploit our content without our prior written consent, except as permitted by law.

Any feedback, suggestions, ideas, or submissions you provide to us may be used by us without restriction or compensation, subject to applicable law and our Privacy Policy where applicable.

8. Data Protection and Privacy

We collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy laws.

Information we may collect includes contact details, order history, payment information processed by our third-party providers, technical device information, communications, and preferences. We use this information to:

• Process and fulfill orders and payments;
• Provide customer support and communicate with you;
• Improve our services, website, products, and operations;
• Comply with legal and regulatory obligations;
• Send marketing communications where permitted by law and, where required, with your consent.

We may share personal information with service providers, payment processors, delivery partners, IT and analytics providers, and other third parties as reasonably necessary to operate our business, subject to appropriate safeguards and contractual restrictions where required.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in our privacy practices and as otherwise permitted by law. If a separate Privacy Policy is available on our website, it forms part of our overall privacy disclosures and should be reviewed together with these Terms.

9. Force Majeure

We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, fire, flood, severe weather, earthquake, epidemic or pandemic, labour disputes, supply shortages, transportation disruptions, utility outages, government action, civil unrest, war, terrorism, or failure of third-party systems or services.

10. Changes to Terms

We may revise these Terms from time to time to reflect changes in our business, technology, legal requirements, or operational practices. The updated Terms will be posted on our website with a revised effective date. Your continued use of our services after the effective date of the updated Terms constitutes your acceptance of the changes, to the extent permitted by law.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or relating to them, our services, or any transaction with 49th Parallel Coffee Roasters will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

Subject to any mandatory consumer protection laws or other non-waivable rights, you agree that the courts located in Vancouver, British Columbia will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and you consent to the personal jurisdiction of such courts.

12. Contact Information

If you have any questions about these Terms, please contact us at:

13. Severability Clause

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision under these Terms will not constitute a waiver of such right or provision unless acknowledged by us in writing.

These Terms constitute the entire agreement between you and 49th Parallel Coffee Roasters regarding the subject matter described herein and supersede any prior or contemporaneous understandings, agreements, or representations, whether oral or written, to the extent permitted by law.