Privacy Policy
Effective Date: October 12, 2026
1. Introduction and Company Information
This Privacy Policy explains how 49th Parallel Coffee Roasters (“we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information in connection with our coffee-shop business and our website at brordrelfler.pro. We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy requirements.
49th Parallel Coffee Roasters is located at 2902 Main Street, Vancouver, BC V5T 3G3, Canada.
This Privacy Policy applies to personal information collected from customers, website visitors, suppliers, job applicants, and other individuals who interact with 49th Parallel Coffee Roasters.
2. Data Collection and Processing
We may collect personal information directly from you, automatically through our website, or from third parties where permitted by law. Depending on how you interact with us, the types of personal information we may collect include:
- Contact information, such as your name, email address, phone number, and mailing address;
- Transaction information, such as items purchased, payment confirmation, refunds, and loyalty or order history;
- Account or registration information, if you create an online account or subscribe to communications;
- Information you provide through customer support, surveys, reviews, contest entries, or promotions;
- Employment-related information, if you apply for a job with us, including your resume, references, and work history;
- Technical and usage information, such as IP address, browser type, device identifiers, pages visited, referring URLs, and interaction data collected through cookies or similar technologies;
- Location information, where you choose to enable location-based services or where necessary for order or delivery-related purposes.
We limit collection to information that is reasonably necessary for the purposes described in this Policy.
3. Purpose of Data Processing
We use personal information for the following purposes:
- To provide and operate our coffee-shop services, including in-store and online orders;
- To process payments, issue receipts, manage refunds, and maintain transaction records;
- To communicate with you about orders, inquiries, promotions, events, and customer service matters;
- To personalize your experience and improve our products, services, website, and customer support;
- To administer loyalty programs, gift cards, memberships, or special offers, where applicable;
- To manage website functionality, analytics, security, and fraud prevention;
- To comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- To evaluate employment applications and manage recruitment processes;
- To enforce our terms, protect our rights, and ensure the safety of our customers, staff, and premises.
4. Legal Basis for Processing
Under Canadian privacy law, we generally rely on the following bases for processing personal information:
- Consent: Where you have given us permission to collect, use, or disclose your personal information, including for marketing communications where required;
- Contractual necessity: Where processing is necessary to fulfill a purchase, reservation, delivery, employment application, or other service you request;
- Legal and regulatory obligations: Where processing is required to comply with applicable law, tax rules, or lawful requests;
- Legitimate and reasonable business purposes: Where processing is appropriate for operating our business, improving services, preventing fraud, protecting security, and supporting routine administrative functions, provided your privacy interests do not override those purposes.
Where consent is the basis for processing, you may withdraw it at any time, subject to legal or contractual restrictions.
5. Data Sharing and Third Parties
We may disclose personal information to third parties in the following circumstances:
- Service providers: Vendors that assist with payment processing, website hosting, analytics, email delivery, customer relationship management, IT support, and security services;
- Delivery and fulfillment partners: Where necessary to complete orders or provide related services;
- Professional advisors: Lawyers, accountants, auditors, insurers, and consultants;
- Government authorities or law enforcement: When required or permitted by law, or to respond to lawful requests;
- Business transactions: In connection with a merger, acquisition, reorganization, financing, or sale of assets, subject to appropriate confidentiality protections;
- Other disclosures with consent: When you authorize us to share your information or ask us to do so.
We require third-party service providers to handle personal information appropriately and, where applicable, only for the purposes we specify.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in other provinces, the United States, or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those locations.
Where personal information is transferred outside Canada, we take reasonable steps to ensure it receives a comparable level of protection through contractual safeguards, vendor due diligence, and security controls appropriate to the sensitivity of the information.
7. Storage Duration
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, tax, and reporting requirements, resolving disputes, enforcing agreements, and maintaining business records.
The retention period depends on the type of information and the context in which it was collected. When personal information is no longer required, we will securely delete, anonymize, or dispose of it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you;
- Rectification: Request correction of inaccurate or incomplete personal information;
- Erasure: Request deletion of your personal information, where legally permissible;
- Restriction: Request that we limit certain processing in specific circumstances;
- Data portability: Request a copy of certain personal information in a structured and commonly used format, where applicable;
- Objection: Object to certain uses of your personal information, including certain marketing-related processing.
To exercise these rights, please contact us using the information below. We may need to verify your identity before responding to your request. Certain rights may be limited by law or by our legitimate business and legal obligations.
9. Withdrawal of Consent
Where our processing of personal information is based on your consent, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal, and it may affect our ability to provide certain products, services, or communications.
If you no longer wish to receive promotional emails, you may also use the unsubscribe mechanism included in those communications, where available.
10. Right to Complain
If you have concerns about how 49th Parallel Coffee Roasters handles your personal information, we encourage you to contact us first so we can attempt to resolve the matter.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the appropriate provincial privacy regulator.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, and misuse. These safeguards may include access controls, secure systems, staff training, and vendor oversight.
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us at:
49th Parallel Coffee Roasters
2902 Main Street, Vancouver, BC V5T 3G3, Canada
Email: [email protected]
Phone: +1 604-420-4900
Website: brordrelfler.pro
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, legal requirements, or for other operational reasons. When we make material changes, we will take reasonable steps to notify you, such as posting the updated policy on our website or using another appropriate communication method.
The revised Privacy Policy will be effective as of the date indicated at the top of this page. We encourage you to review this Policy periodically to stay informed about how 49th Parallel Coffee Roasters protects your personal information.